At Dermacure, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely happy with your product, we offer a straightforward refund policy. 

1. Eligibility for Refund

• Products must be returned in their original, unused, and unopened condition. 

• The request for a refund must be made within [7days] from the date of purchase. 

• Refunds are applicable only to items purchased directly from our website. Products purchased from other retailers must be returned to the respective seller. 

2. Refund Process

• To initiate a refund, please contact our customer service team at care.dermacure@gmail.com 

•  with your order number and reason for the return. 

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. 

3. Processing Time

• Upon approval, refunds will be processed, and a credit will be applied to your original method of payment. 

• The refunded amount will typically appear in your account within 5-7 working days. Processing times may vary depending on your bank or card issuer. 

4. Non-Refundable Items

• Certain products may be non-refundable due to hygiene reasons (e.g., opened skincare products). 

• Gift cards and promotional items are non-refundable. 

5. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

• If the return is due to a defective or incorrect product, we will cover the return shipping costs. 

6. Exchanges

• If you received a damaged or defective item, we offer exchanges for the same product. Please contact our customer service team for assistance. 

7. Contact Us

• For any questions regarding our refund policy, please contact us at care.dermacure@gmail.com